To register for an account, simply click on Register located in top right menu and fill out the necessary information.

For you to change your user information, you must first be logged into your registered account. Once you are logged in, click on My Account. You can view, add, or edit, your shipping and billing addresses by clicking the respective links.

You can click on the I Forgot My Password to have an email sent to you that will enable you to reset/change your password.

Select products on our website are eligible for customization and are identified by a distinctive banner on their product pages. The complete assortment of customizable items can be found on our Customizable Supplies page. Please be advised that customized products may require minimum order quantities, extended lead times, and may incur additional fees. All customized items are final sale and are not eligible for return.

Nantuk does not provide product samples directly. We recommend purchasing items in smaller pack sizes, when available, to evaluate suitability before placing a larger order. In certain cases, manufacturers may offer samples of select products to commercial customers. To inquire about this possibility, please contact our Customer Support to determine whether a sample request can be submitted to the manufacturer on your behalf.

If a warranty is available for an item, you can find the details in a downloadable PDF labeled “Warranty” on the product page. All claims are processed according to the manufacturer’s warranty policy. For international use, please verify that the warranty is valid in your region.

To offer you the widest possible selection, some items on our website are not regularly stocked in our warehouses. These products may be shipped directly from the manufacturer or included in our next stock order before being shipped to you. Such items are labeled "Special Order" beneath the price on their product pages. Please note that Special Order items may not ship within the usual 1–2 business days. If you have any fw-bolds about delivery times, we recommend reaching out to a Customer Support before placing your order.

We're Here to Help You Find What You Need! We want to be your go-to source for all restaurant equipment and supply needs. If you're looking for something specific and can't find it on our site, let us know! We're often able to help you locate what you're looking for. Your Suggestions Matter Many of the newest products on our site are a direct result of customer suggestions, so please don't hesitate to share your ideas for product additions. We're always listening! How to Reach Us You can easily get in touch with a Customer Support by using the live chat feature on our website or by sending an email to support@nantuk.com. Let us know how we can help you find the items you need to keep your business running smoothly!

We are unable to accept returns on consumable products in order to ensure that all items remain safe, untampered with, and within their intended shelf life

A restocking fee will be deducted from your return credit to offset the cost of processing items back into inventory. This fee is 20% of the item(s) cost for returns from commercial locations and 30% for residential locations.

While we are unable to process direct exchanges, we can issue a Return Authorization for the items you no longer need. A new order can then be placed for the desired items.

To initiate a return, please log in to your account, navigate to "My Orders," and select "Return Items" to choose the products you wish to return. If you do not have a registered account, please contact one of our Customer Support who will be happy to assist you in setting up a Return Authorization.

Return Policy Most regularly stocked products can be returned within 30 days of receipt, provided they are unused and in their original packaging. Exceptions include: Consumable and customized items – These cannot be returned. Special Order and Drop Ship products – These may not be eligible for return. Please contact our Customer Support for assistance with these items. Refunds & Credits Refunds are typically issued to the original form of payment once returned items are received and inspected. However: Payments made by wire transfer, check, ACH, or leasing agreements (collectively, “Alternative Payment Methods”) will be refunded as store credit. If your original payment method is unavailable (e.g., closed credit card account), your refund will also be issued as store credit. Please note: Shipping charges are non-refundable. A restocking fee will be deducted from your refund: 20% for orders delivered to commercial addresses 30% for orders delivered to residential addresses Return shipping costs, including international brokerage fees, duties, and taxes, are your responsibility.

Once an order has been placed, we cannot guarantee that it can be modified or canceled. Should you wish to request a change, please contact us at your earliest convenience, and we will make every effort to accommodate your request.

Once your order has been placed, cancellation cannot be guaranteed. If you wish to cancel your order, please contact us as promptly as possible. Registered users may also visit their 'My Account' page to view pending orders and determine if immediate cancellation is available.

Not the mobile app,But we offer a web mobile friendly layout available to access our Web Store, which you can use to place orders.

To check the status of your order, please visit the Track Your Order section of our website. If you are a registered user, you may also log into your account and navigate to the My Orders section for detailed updates.

A copy of your invoice will be emailed to you after your order is placed and again once it ships from our warehouse. To access additional copies, log into your account and navigate to My Orders. There, you’ll have the option to Download Invoice or Email Invoice for each order.

Currently, we do not offer an auto-reorder feature. However, you can easily reorder items by Going to My Account.Navigate to your Order History.Find the order you'd like to reorder and click on the Reorder option. If you need any help, feel free to reach out to our support team!

From your order history section you can track order status by clicking on tracking ID

As an e-commerce business, our primary method of communication is via email. All order-related updates will be sent to the email address provided at the time of purchase. Therefore, it is important to ensure that a valid and accurate email address is submitted during checkout.

In-stock items typically ship within 1–2 business days. For items that ship directly from the manufacturer, estimated processing times are provided on the product page. If you have specific time constraints, we encourage you to contact us prior to placing your order—we’ll be happy to check availability for you.

Received the Wrong Item? If you believe you’ve received an incorrect product, please keep the item(s) unused and in their original packaging. Contact our Customer Support team, and we’ll assist you in reshipping the correct item or issuing a refund. We may request a photo of the item received, and we will cover the return shipping costs for any incorrect products.

No Minimum Order Required We welcome orders of all sizes—whether you need a single item or a bulk shipment, you're free to order exactly what you need.

Save Time and Money with Reorder Reorder makes it easy to stay stocked on your favorite products by automatically sending them to you at a schedule you choose. Eligible items will display the Reorder option above the “Add to Cart” button on their product pages. Plus, enjoy a 25% discount on shipping for every recurring shipment.

Order Security Verification To help ensure a safe and secure shopping experience, all orders undergo a security review before processing. While most orders proceed without delay, a small percentage may experience a brief hold during this verification process. If we need any additional information to confirm your order, we’ll contact you by email.

Shipping Information To minimize the hassle of multiple deliveries, we strive to ship your entire order in one shipment whenever possible. If your order must be split into multiple shipments, we will provide tracking information for each package to help you keep track. Please note that the full shipping cost will be charged with the first shipment. If you wish to have part of your order shipped via expedited delivery and the rest via standard ground shipping, please place two separate orders.

Yes, we are able to accept most prepaid credit cards, provided they have been registered with a valid billing address. Please note that only one credit card may be used to complete the transaction.

Orders must be submitted online through our secure server, as we do not accept orders by phone or fax.

At Nantuk, protecting your personal information is our highest priority. To ensure the security of your data, we utilize industry-leading Secure Sockets Layer (SSL) technology—the most trusted method for encrypting information online. SSL helps safeguard your details and ensures your privacy when placing orders through our website. You can confirm that SSL is in use by the padlock icon in your browser and the 'https' prefix in the address bar, indicating a secure connection.

All prices on our website are listed in U.S. dollars (USD). For international orders, the amount charged will be converted to your local currency by your credit card issuer and reflected accordingly on your statement. Please note that the exchange rate is determined at the time your order is shipped, not when it is placed. Your credit card provider may also apply a currency conversion fee. For specific information regarding exchange rates or additional fees, please consult your bank or card issuer.

We gladly accept all major credit cards, including MasterCard, Visa, American Express, and Discover. For orders totaling $500 or more, we also offer alternative payment options such as check, money order, wire transfer, and ACH transfers. Additionally, we provide traditional financing as well as a Pay in 4 plan through our trusted third-party partner, Credit Key.

Payment will be processed in full when your first order items are shipped. When you place an order on our website, we initiate an authorization with your bank to verify that your card is valid and that sufficient funds are available. This authorization may appear as a “pending” charge on your bank statement until the payment is finalized. For orders with extended lead times, your card will be charged in full to ensure the authorization does not expire.

Sales tax will be imposed on orders shipped to the states of Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Iowa, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington, D.C., West Virginia, Wisconsin, and Wyoming. Customers who are exempt from sales tax and are shipping to one of the listed above states are requested to visit their My Account page and submit their tax exemption certificate via the “Upload Tax Exempt Form” section for review and approval.

Check With Shivam

To apply your tax exemption, you must first create a Nantuk account. Tax exemption cannot be automatically applied to orders without a registered account. You can register for free by clicking here: My Account. Once registered, you'll be able to upload your tax documents and enjoy tax exemption on all future orders.

Tax refunds are available for orders placed within 30 days of the Nantuk Tax Team receiving a valid tax exemption certificate. For orders placed more than 30 days prior, please contact your state’s Department of Revenue to request a refund directly.

Yes, you may upload multiple tax exemption forms to your account; however, please note that each document must be uploaded individually. If you are applying for tax exemption in multiple states, ensure you select the correct state from the drop-down menu next to the uploader for each submission. All fields on the form must be completed, including the date and a handwritten signature. If your state’s form requires seller information, please use the following: Customer Support 234 Littleton Rd. Unit 1B Westford, MA 01886

Tax exemption documentation requirements vary by state. If you're unsure which states will accept your tax exemption form(s), please contact us at taxexempt@nantuk.com for assistance.

Before submitting your tax exemption documents, please create a registered account. Registration is free—you can sign up by clicking My Account. Once your account is set up, you can upload your tax exemption documents by navigating to My Account, then selecting "Upload Tax Exempt Form" in the Billing section on the left side of the page. If you plan to resell all items purchased through your account, please email us at taxexempt@nantuk.com with the following message: “I have submitted my resale certificate for tax exemption on my account. All orders placed through my account will be resold.” You can also watch a tutorial for step-by-step guidance.

No, incomplete tax exemption forms cannot be accepted. If your submission is missing information, we’ll ask you to complete the form in full. If applicable, please ensure your tax documentation is dated within the current calendar year.

In most states, restaurants can claim tax exemption on consumable and disposable items used in food service that are resold to customers. Some states may also allow exemptions on additional items. If you own a restaurant, please consult your state’s Department of Revenue or a tax professional to determine which items are tax-exempt in your state.

After reviewing your forms, a member of our tax exemption team will contact you within 7–8 business days with an update on your account’s exemption status. If needed, we may request additional information or revisions to your submission. Please ensure that the email address linked to your Nantuk account is active and is the best way to reach you.

If your tax exemption form includes an expiration date, it will be recorded on your account. As the expiration date approaches, you’ll receive automated email reminders with instructions on how to maintain your tax-exempt status. * The first reminder will be sent one week before the form expires. * If we don’t receive an updated form, a second email will be sent on the expiration date to inform you that your tax exemption has been removed. These notifications are sent to the email address on file with your Nantuk account, so please ensure it is active and up to date.

Please ensure all applicable sections of your tax exemption form are fully completed. Providing complete information helps us process your form more quickly. Keep in mind that tax exemption requirements vary by state. If the form requires a signature, it must be handwritten—electronically generated signatures are not accepted. If your form asks you to indicate whether it is for a single purchase exemption or a blanket exemption, please be sure to specify.

Tax exemption forms and requirements vary by state. For details on how to obtain or register for your state’s tax exemption form, please visit your state’s Department of Revenue website.

Sales tax is applied to all orders except those shipping to Delaware (DE), Montana (MT), New Hampshire (NH), and Oregon (OR). Tax is calculated based on the destination (ship-to) state. If you're shipping to multiple states, please upload the appropriate tax exemption documentation for each applicable state.

If you're registered with us and have multiple shipping addresses saved to your account, you can ship full orders to multiple addresses. At checkout, simply select "Ship to Multiple Addresses" on the Review and Payment screen. You’ll then be able to view all saved addresses, select specific ones, or deselect them to ship only to your default address. Please note: when shipping to multiple addresses, the full order will be duplicated and sent to each selected location. We are not able to split an order across multiple addresses.

We currently ship with in Massachusetts

No we do not ship to canada at the moment.

At this time, we are unable to ship to PO Boxes, APO/FPO addresses, or Viabox. All carriers require a valid street address for delivery. If a carrier determines that your address is inaccessible, the shipment may be delivered to the nearest shipping terminal or returned to us.

You can estimate shipping and handling costs directly in your shopping cart before checking out. Simply add items to your cart, then use the Shipping and Handling Calculator located just below the subtotal. Be sure to select “Business” or “Residential,” enter your ZIP or postal code, and click “Calculate” to view your estimated charges. Some large or heavy items will ship via a common carrier, as indicated on the product page and in your cart. All other items typically ship via small package carriers like FedEx. For large quantity orders, we may use a common carrier even for smaller items. Regardless of the method, the shipping estimate provided in your cart reflects the exact cost for your order.

Yes, we can ship to U.S.-based freight forwarders for customers who wish to export items to countries we do not currently serve. You are responsible for setting up an account with the freight forwarder before placing your order. Please note that freight forwarders may charge additional fees, and any duties, taxes, or fees imposed by the forwarder are separate from our shipping and handling charges.

If any part of your order is damaged or missing, please contact one of our Customer Support within 1 business day of receiving your shipment so we can assist you.

If you notice any damage or missing items, or if you suspect damage, please follow these steps:
Clearly note the damage on the delivery receipt before signing
Keep your copy of the delivery receipt
Contact us within 1 business day
Retain the damaged packaging for inspection
Take photos of the damaged items and packaging
While our warehouses carefully package every order, damage can sometimes occur during transit. To file a claim and receive reimbursement from the carrier, it is essential that damage is documented on the delivery receipt. By signing the receipt without noting any damage, you assume responsibility for the shipment’s condition. If damage is not reported at delivery, we cannot guarantee compensation. Signing without noting damage indicates that you have accepted the shipment in good condition.

If any part of your order is missing or damaged, please retain the items and packaging, and contact us within 5 business days of receipt so we can assist you. We may ask for photos of the damage to help with the resolution.

On rare occasions, our freight carriers may lose a shipment. In such cases, locating your items becomes our top priority, and we will work closely with the carrier to resolve the issue. If your order is marked as delivered but you have not received it, please contact us within 5 days of the delivery date.
Once notified, we will initiate the necessary steps to locate your shipment. Please be aware that dock checks with carriers can take 3–5 business days, while ground carrier traces typically take 1–3 business days.
If your shipment is found, we will ensure it is delivered to you. If it is confirmed lost, we will work with you to provide a satisfactory resolution.

You can view our shipping policies on our Policies page to learn about delivery times, expectations, and how we handle any issues.

All smaller ground orders are shipped via parcel carriers such as FedEx or UPS for domestic deliveries, and FedEx for international shipments. If you need faster delivery than the standard transit time, we offer Next Day and Second Day shipping options for eligible orders.
For larger, palletized shipments, we use a nationwide network of freight carriers. Please note that standard freight delivery is curbside only.

You can visit my account section goto order history and locate your order and click on track order to find more information

We ship stocked items from our warehouses located in Boston. Some products may also ship directly from the manufacturer’s warehouse.

We occasionally offer special sales and coupon codes on select items to provide additional savings on our already low prices. These offers can be found on our Facebook page, blog, and through email promotions. Please note that coupon codes have expiration dates, so we recommend placing your order promptly. Discounts and promo codes are only valid while active—we are unable to honor expired offers.
Our website is regularly updated to reflect accurate, real-time pricing. Prices or coupon codes found on third-party sources such as search engines, coupon websites, or shopping platforms may be outdated or incorrect and are not guaranteed to be honored. For the most accurate pricing and valid discounts, please refer directly to our website.

We welcome both individuals and businesses to shop for restaurant equipment and supplies on our site. If you're a residential customer, please review the Home and Non-Food Service Information page carefully before placing your order.

To add an item to your cart, simply click the “Add to Cart” button on the product page. If a dropdown menu appears above the button, be sure to select the required option (such as voltage or size) before adding the item. You can view your cart at any time by clicking the “Cart” icon in the top right corner of the page.

Finding products on our website is easy! Use the Search Bar at the top of the homepage to look up items by item number, manufacturer model number, product name, keyword, or UPC code.
If you're browsing more generally, explore our Product Categories and use the filters to narrow down your results.
If you need assistance finding items on our website, please contact our Customer Support team.

To access your cart, simply click the "Cart" button found at the top right corner of our website. Additionally, whenever you add an item from its page, you'll be given the option to view your cart immediately.

To modify the quantity of an item already in your cart, use the arrows located to the right of the product title to increase or decrease the amount on that product’s line. Please ensure you click the Update Cart button, positioned above the product’s price, to save any changes. To remove an item from your cart, you may either set its quantity to zero and click Update Cart, or click the X icon located at the far right of the product’s total line. Additionally, you may click Empty Cart, situated next to Update Cart, to remove all items from your cart at once.